Privacy Policy

Effective Date: 4 August 2025

Studio Shiori (‘we’, ‘our’, or ‘us’) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as relevant international privacy obligations where applicable.

The mascot character Shiorin is wearing a kimono and a bookmark hair accessory. She is smiling with a finger to her lips.

By using our website [https://www.studioshiori.com] (the ‘Site’), submitting an enquiry, or engaging our services, you consent to the practices described in this policy.

1. What Information We Collect

We may collect the following types of personal information:

Name
Email address
Phone number
Residential or postal address (if relevant for certified translations)
Uploaded documents (e.g. certificates, forms, licences)
Other personal details you voluntarily provide via our forms, email, or file uploads

Additionally, when you browse our site, we may automatically collect certain data such as:

IP address
Device and browser type
Date and time of your visit
Pages viewed and time spent on the site
Cookies and related technologies (see Section 5)

2. Why We Collect Your Information

We collect and use personal information for the following purposes:

To provide accurate quotes and translation services
To verify document content and clarify requirements
To issue invoices and receipts
To meet record-keeping and legal obligations
To respond to your enquiries
To improve our website, services, and client experience
We do not use your personal information for unsolicited marketing.

3. Document Confidentiality

Studio Shiori takes your privacy seriously.

Any documents or personal information submitted for translation are treated with the highest confidentiality.
Files are stored securely and deleted after the project is completed and payment has been received.
If you cancel your request, all submitted materials will be removed.
We adhere to the AUSIT Code of Ethics, particularly the principle of Confidentiality.
Your personal information will never be disclosed to third parties without your consent, unless legally required.
Where services are provided via AcudocX, the same confidentiality and data protection obligations apply. All documents submitted through AcudocX are handled within its secure platform in line with NAATI and industry standards.

4. Hosting and Data Storage

Our website is hosted on the Wix.com platform. Wix provides us with an online platform that allows us to promote and deliver our translation services.

Your data may be stored through Wix’s secure data storage, databases, and applications, protected by firewalls and industry-standard safeguards.
If you use any third-party payment method, your payment data is processed directly by those providers in accordance with PCI-DSS security standards.
We do not store your payment information on our servers.
For certified translations, we may also use secure third-party platforms such as AcudocX. This platform is used to manage document submission, translation workflow, certification, and delivery. When using AcudocX, you may be asked to create an account and agree to AcudocX’s own Terms of Service and Privacy Policy. Studio Shiori does not control AcudocX’s internal policies but selects providers that comply with strict data protection and security standards (e.g. onshore hosting, two-factor authentication, and NAATI translator verification).

For more information, please see Wix’s Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how visitors use our website.

Cookies are small text files placed on your device by your browser when you visit a website. We use them to:

Enable core site functionality and security (essential cookies)
Analyse website traffic and user behaviour (analytics cookies)
Improve service offerings based on aggregated data

We use the Usercentrics Cookie Consent Tool to manage cookies in compliance with global privacy laws (including the GDPR and Japan’s APPI). You may accept or reject specific cookie categories through the banner. You can also change or withdraw your consent at any time.

If you disable cookies through your browser settings or our banner, some features of the site may not work correctly.

6. How We Store and Protect Your Information

We take all reasonable steps to ensure that your personal data is:

Accurate, up to date, and complete
Stored securely and not kept longer than necessary
Accessed only by the business owner on a need-to-know basis
Deleted promptly once no longer needed for business, legal, or client purposes

Data is stored on secure, password-protected devices or cloud services, and all file access is limited to Studio Shiori staff (currently the sole operator).

7. Sharing Your Personal Information

We will never sell your personal information.

We may share your data only in the following circumstances:

With service providers (e.g. cloud storage, email or invoicing platforms) strictly to perform business functions
With secure third-party platforms such as AcudocX, when required to manage certified translation workflows, document submission, and delivery
When required to comply with legal or regulatory obligations
If you provide consent for us to share information with a third party (e.g. when requesting certification from another professional)

We do not engage in cross-border transfers of your data outside of secure systems hosted by Wix, AcudocX, or associated platforms.

8. Accessing or Correcting Your Personal Information

You may request:

Access to the personal information we hold about you
Correction of inaccurate, out-of-date or incomplete data
Deletion of data no longer necessary for business or legal purposes

To make a request, please contact us using the details below. We may need to verify your identity before providing access. We will respond within a reasonable timeframe, typically within 10 business days.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in laws, technologies, or our services.

The Effective Date at the top of this page indicates the latest version. We encourage you to review this policy periodically. Significant changes will be highlighted on our website.

10. Contact

For questions, concerns, access requests, or complaints regarding your personal data, please contact:

Khai Virtue
Translator & Owner – Studio Shiori
Email: khai@studioshiori.com
ABN: 99635138102
Website: https://www.studioshiori.com

We are committed to resolving privacy concerns promptly and respectfully.